Deliver Experiences That Build Loyalty.
At Reside Horizon, we help businesses strengthen their brand reputation through exceptional customer experiences.
Our Customer Support Solutions (CSS) are designed to manage customer interactions seamlessly — from live support to technical assistance — ensuring every client touchpoint reflects your values, reliability, and professionalism.
We don’t just answer calls or reply to emails; we build relationships, solve problems, and turn every interaction into an opportunity for trust.
Our Support Approach
Our agents go through rigorous training, supported by performance analytics and quality assurance at every step — so you can count on consistent, brand-aligned service.
We measure what matters — response time, resolution rate, satisfaction, and retention — because great service isn’t just about communication; it’s about outcomes.
What We Offer
Support that speaks your customer’s language.
We provide voice, email, chat, and social media support to ensure your customers receive quick, accurate, and friendly responses — across every platform they use.
Solutions that resolve, not just respond.
Our trained IT and product support teams handle troubleshooting, product queries, and system guidance for software, hardware, and digital products — ensuring smooth user experiences.
Keep customers satisfied long after the sale.
From order tracking and returns to issue resolution, we provide complete post-purchase support that drives repeat business and long-term brand trust.
Transform feedback into fuel for growth.
We manage surveys, feedback forms, and satisfaction reports to help you understand customer sentiment and continuously improve service delivery.
Proactive outreach that adds value.
From customer follow-ups to renewal reminders and cross-selling, we handle outbound communication that keeps your customers engaged and loyal.
Why Businesses Choose Reside Horizon
Connect With Global Outsourcing Experts
Whether you’re looking to scale your business, streamline operations, or access world-class talent — Reside Horizon makes it simple.
We specialise in Knowledge Process Outsourcing (KPO), Business Process Outsourcing (BPO), and Customer Support Solutions, helping companies worldwide reduce operational costs and increase efficiency through smarter outsourcing.
Unit 1, 103 Central Drive, Henderson, Auckland, New Zealand
Unit 1603-1604, 16th Floor, Prestige Tower, F. Ortigas Jr. Rd, Ortigas Center, Pasig City, Metro Manila, Philippines